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Help Desk Agent
Aleron Houston, TX
$45k-56k (estimate)
Full Time 3 Months Ago
Save

Aleron is Hiring a Help Desk Agent Near Houston, TX

Description
Acara Solutions is hiring an onsite Tier 2 Help Desk Agent for our client in Houston (77063). This role would be temp to perm.
Located near Westheimer and Fondren
$17.00 per hour starting pay, increasing to $18/hr after conversion to perm (3-4 months)
Option to be remote after conversion to perm (3-4 months)
Duties
Tier 2 agents will support internal employees with the following:
Support modems and wireless connectivity, Windows profiles, Active Directory, Device manager, joining devices to the domain, printer problems, debugging Blue Screens, reloading drivers and extensive experience in hardware and software troubleshooting.
Details:
  • Supporting modems and wireless connectivity
  • Windows profiles,
  • Active Directory
  • Device manager
  • joining devices to the domain
  • printer problems
  • debugging Blue Screens
  • reloading drivers
  • extensive experience in hardware and software troubleshooting.
Job Requirements
Required Skills / Qualifications:
  • 2 years of Tier 2 customer support experience
  • Prefer hands on experience with the following:
  • Supporting modems and wireless connectivity
Experience and knowledge of:
  • Windows profiles
  • Active Directory
  • Device manager
  • Joining devices to the domain
  • Printer problems
  • Debugging Blue Screens
  • Reloading drivers
  • Extensive experience in hardware and software troubleshooting.
  • Javascript, SQL, Dreamweaver and HTML are a big plus.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

Job Summary

JOB TYPE

Full Time

SALARY

$45k-56k (estimate)

POST DATE

02/23/2024

EXPIRATION DATE

07/03/2024

WEBSITE

aleroninc.com

HEADQUARTERS

Buffalo, NY

SIZE

50 - 100

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